Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday - Friday 9am - 5pm.
Carriers
We use the following carriers to deliver our orders:
FedEx
DHL
Royal Mail
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds, Exchanges and Cancellation Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email riding@lhstables.co.uk to request a refund.
2. Mail your returned item to:
Lavant House Stables
Lavant
Chichester
West Sussex
PO18 9AH
3. Include in your package a signed letter stating the reason for your return and date and amount when purchased.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges/Cancellations
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
It is possible to change a reservation to an alternative date proviso 48 hours notice is given prior to the original reservation, the only exception being for Camp reservations whereby a two week cancellation period is required in order to be refunded or exchanged.